How to Turn Off Closed Captions on a Samsung TV

Closed captions on a Samsung TV can come from the TV itself, from a streaming app, or from a device connected over HDMI. Each source has its own switch. This guide shows how to find the right one and switch captions off without changing other settings.

Before you start

The TV's caption setting is a local option stored on the TV. You don't need an internet connection, a Samsung account or an external service to change it. Before you change anything, work out where the captions you see are coming from, because the TV's own switch does not control every source.

• The TV's built-in caption setting usually applies to broadcast channels received through the TV's own tuner.
• Streaming apps such as Netflix, YouTube or Prime Video use their own subtitle and caption menus.
• A cable or satellite box, streaming stick or game console connected by HDMI usually adds captions itself. You change those captions in that device's settings.
• Have the Samsung remote ready. Menu names vary by model year and software version, so the labels on your TV may differ slightly from the ones below.

Step-by-step instructions

Turn off captions in the TV settings

• 1. Press the Home button on the remote and open Settings.
• 2. On recent models, select All Settings if a quick settings panel appears first.
• 3. Open General. On some newer models this section is called General & Privacy.
• 4. Select Accessibility.
• 5. Select Caption Settings.
• 6. Highlight Caption and switch it off.
• 7. Press Back or Home to leave the menu. The change applies right away.

Older Samsung TVs with a dedicated Menu button use a similar path that starts from that button. On some older menus, Accessibility sits under System rather than General. The setting is reversible: switch Caption back on in the same place if you need captions again.

Use the accessibility shortcut

Many Samsung remotes open an Accessibility Shortcuts panel when you press and hold the Mute button or the Volume button. Which button depends on the remote. If the panel appears, select Caption to toggle it off. This shortcut is also the most common way captions get switched on by accident, so it is worth knowing about even if you normally use the full menu.

Turn off captions in streaming apps

If captions only appear in one app, the TV setting is probably not the cause. During playback, open the app's on-screen controls and look for an option labelled Subtitles, Audio & Subtitles or CC, then choose Off. Some apps save this choice per profile or per title, so check it again when you switch profiles.

Turn off captions from a connected device

For a cable box, satellite receiver, streaming stick or console, open that device's own settings menu, or use its remote's CC or subtitle button. The device sends the captions as part of the picture, so the Samsung TV usually cannot remove them.

Check the output

• Go back to the channel or program where captions appeared and confirm the text is gone.
• Switch between your sources, such as the TV tuner, each HDMI input and your usual apps, and check each one.
• Turn the TV off and on again to confirm the setting stays off.

Some text cannot be switched off with any caption control. Open captions or burned-in subtitles are part of the video image and will always show. Also, changing Caption Mode (for example CC1 or Service 1) only selects a different caption track. It does not disable captions. To turn them off, use the Caption on/off switch.

Common problems and next steps

The Caption option is greyed out

This often happens when you are watching an HDMI source or an app, because the TV is not decoding the captions itself. Turn them off on the connected device or inside the app instead.

Captions keep coming back

First check whether someone is holding the Mute or Volume button long enough to open Accessibility Shortcuts. Then look at the app profile or connected device that is showing captions, since its own setting may still be on. If the TV setting itself turns back on after a restart, check for a TV software update in the Support section of Settings before you consider a reset. A reset also erases your other preferences.

Captions appear in only one app or on one input

That pattern points to the app or device on that input, not the TV. Change the subtitle option in that app or device only. Leave the TV's Caption setting as it is.