How to Use Descriptive Video Service at Landmark Cinemas

Before you start

Descriptive video service provides a spoken narration of key visual elements during a movie, such as actions, scene changes, and facial expressions. At Landmark Cinemas, availability depends on the location, the movie title, and the showtime. You do not need to modify the projector or the cinema's main sound system. The service is delivered locally at the theatre; you receive a receiver and headphones, or use a compatible device, depending on the venue.

Step-by-step instructions

• Check the movie listing and look for a descriptive video or audio description marker. The marker is normally shown beside the showtime, movie information, or accessibility details.
• Select a showtime with descriptive video service. If the listing does not show the marker, the specific showtime may not offer it, even when the same movie is supported at another time.
• Book the ticket through the same cinema booking flow used for a standard ticket. The descriptive video marker identifies the supported showtime; it does not require a separate ticket type.
• Arrive early enough to collect the assistive listening device. Ask staff at guest services, the box office, or the designated accessibility pickup area for the descriptive video receiver and headphones.
• Request a quick device check. Staff should confirm that the receiver is set to the correct channel and that the narration is audible before the feature begins.
• Wear the provided headphones during the movie. The narration track is mixed so that you can still hear the film's dialogue and soundtrack, but the exact balance can vary by title and theatre.

Check the output

Before the feature starts, you should hear a clear spoken introduction or test message in the headphones. The narration should remain audible without blocking the movie dialogue. If the voice is distorted or silent, return the device to staff before the film progresses, because the receiver may need a channel change or a spare unit.

Common problems and next steps

• No descriptive video marker: the selected location or showtime may not be equipped. Check other dates and times for the same title, or contact the theatre to confirm current accessibility support.
• Silent receiver: verify that the headphones are fully connected and the receiver volume is set correctly. If the problem continues, ask for another unit before or during the first few minutes of the movie.
• Wrong narration timing: the audio description track is synchronized with the supported showtime. If the narration is delayed, the receiver may be on the wrong channel or the wrong showtime may have been selected.
• Choosing another movie: descriptive video support can differ between titles. If a preferred showtime is unavailable, look for another supported title with the descriptive video marker.